Big improvements for Falkirk home care services

Staff described as ‘top class’ as Care Inspectorate report finds improvements across the board

Friday 12th April 2019

Falkirk council’s home care services have made significant improvements, according to a report by the government care watchdog.

Inspectors from the Care Inspectorate were told communication between staff and people using the services had “greatly improved” since May 2018, the last time services were assessed.

The care watchdog rated ‘care and support’ and ‘management and leadership’ at Falkirk homecare as ‘good’, while staff were described by people using the services as ‘top class’.

‘People using the service were overwhelmingly positive about the care and support they received from staff. People felt they were treated with respect, supported to maintain their skills and abilities and independence and "cared about",’ inspectors reported.

Falkirk council’s spokesperson for health and social care, Councillor Fiona Collie, said: “People who use the home care service have reported that they have seen a big improvement in how we work with them over the past months since our last inspection. 

“Inspectors are full satisfied that home care users are receiving the right care and support that they are entitled to and we will continue to maintain these high standards.”

Other areas of improvement included the consistency of carers offered and notifying people in advance of any changes to the service they expected.