Podcast: Scaling the wall to constructive feedback

Susanna Stanford explains why learning cannot be left to chance encounters when it comes to patient care

Thursday 16th May 2019

At the Royal College of Physicians of Edinburgh's Quality Governance Conference, we caught up with Susanna Stanford - a passionate advocate of the need for patients to be able to give feedback on their care, and for clinicians to be able to respond.

Having experienced a spinal anaesthetic failing eight years ago, Ms Stanford's discovery that there was no established route to do this took her on a journey championing more adequate communication and collaboration between clinicians and their patients.

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