East Ayrshire’s self-directed support success

Monday 1st July 2019

A range of community supports’ and a ‘strong ethos’ and commitment to the principles of self-directed support have helped ‘transform’ the lives of older and disabled East Ayrshire residents.

In the local partnership report for the area – published as part of the Care Inspectorate’s broader review of self-directed support in Scotland and reported on by healthandcare.scot last week – local people were found to be very positive about how the more personalised way of approaching care had worked for them.

For the seven quality indicators assessed, the scrutiny body found East Ayrshire to be ‘very good’ on four and ‘good’ on three.

A clear commitment to choice and control was found across staff at the partnership, as well as good conversations with people to find out what was important to them. The Care Inspectorate underlines a ‘can do culture’ and a ‘track record’ of participation and engagement.

Particular areas of good practice identified include the work of self-directed support finance officers, peer mentors and the use of technology enabled care.

‘The partnership’s recognition of the key contribution that technology enabled care could make was helping provide good outcomes for a significant number of people’, the report states.

A smart supports programme with two self-directed support peer mentors and two technology peer mentors had been introduced to work alongside staff and support people and their unpaid carers to look at how technology could bring about better experiences.

Eddie Fraser, director of the East Ayrshire health and social care partnership, said: “I very much welcome this report and am delighted that the values we hold dear in how we work with people feature so prominently.

“The positive nature of this external scrutiny report reflects the daily efforts of our whole workforce – including the core partners named in the document.

“It is only right that the energy, enthusiasm and commitment of everyone involved in delivering good outcomes in partnership with supported people is highlighted in this way.

“Our evaluation of areas for improvement has been confirmed by the report and we will continue to develop our approach guided by the Care Inspectorate’s recommendations.”