NHS Highland offers flexible visiting hours

New policy part of national ‘person-centred’ strategy for all hospitals in Scotland

Thursday 25th July 2019

NHS Highland has rolled out a flexible open visiting hours policy across all its hospitals.

The new Welcome/Failte initiative means patients will be able to ask visitors to come at a suitable time, rather than having set hours.

It applies to all of NHS Highland’s hospitals, including in Argyll and Bute.

Heidi May, nurse director at NHS Highland, said: “Rather than having visiting hours at set times, patients will be able to ask friends, relatives and carers to visit at times that better suit everyone involved.”

The move is part of a national strategy to have ‘person-centred’ visiting in hospitals across Scotland by the end of 2020.

The Scottish Government’s strategy has already been successfully implemented in other health boards across Scotland.

Shaun Maher, the strategic advisor for Improvement and Person-Centred Care at the Scottish Government, said: “Person-centred visiting isn’t about the specific times, but more about having a conversation about who really matters to the person and how they would like them involved in their care. It is asking what’s important to that individual and discussing visiting arrangements after that.

“For staff, it’s about starting the conversation and asking patients who they want to visit them and how they would like them involved. It is about developing a genuine partnership approach focussed on the needs of each individual person.”